Support Consultant (m/f/d)
What to expect
First-level support: first point of contact for customer enquiries received by telephone, email and the ticket system
Performing error analyses and providing support for troubleshooting issues with the use of our software
Documenting and tracking support cases for internal processing and as a knowledge base
Performing software acceptance tests as part of release management
Escalating complex technical problems to the relevant specialist departments
Collaborating with the product management department to continuously improve the software
Supporting the management of existing customers in the project business
Onboarding and training our customers in the optimal use of our software solutions
Your strengths
Completed training or relevant technical experience in telephone support/helpdesk – career changers with suitable professional experience are also welcome
(Technical) understanding and knowledge in the field of telematics or fleet management as well as basic IT knowledge with regard to web-based software applications and interfaces is an advantage
Communicative nature and ability to work in a team
Initiative
Good knowledge of English
Your benefits
In addition to a motivated and collaborative team and a great working environment, you also benefit from numerous benefits at kasasi.
As part of our flexitime scheme, you can make your working hours flexible.
We don't want your ideas to get held up by lengthy voting chains, but to be implemented quickly using short decision-making processes. Frequent and open communication is very important to us.
Continuous training is a key to our success. With this in mind, we will discuss with you the possibilities for your personal development.
With our fair regulations concerning working from home, you can flexibly adapt your working days in the office or at home to your lifestyle and combine them with family and hobbies.
Team spirit, happiness at work and cohesion are important values for us. This is why we don't hold back with team events and celebrations and gladly invite you to breakfast or barbecues together.
Company pension scheme Think about tomorrow today. We want to support our employees and therefore offer contributions for the company pension scheme.
In addition to height-adjustable desks, we are happy to provide you with ergonomic work equipment such as keyboards and mice.
We meet regularly for dinner and games nights - at the Kempten im Allgäu site, the Bavarian card game Schafkopf is especially popular.
On sunny days, we like to spend our lunch break on our garden terrace at the Kempten site. With sun loungers, parasols and a large barbecue grill, it's the perfect place to relax on a hot day.
Would you like to ride a bike to work? We want to honour this, and therefore offer you the bike of your dreams with attractive leasing conditions.
How about yoga during your lunch break or an hour of spinning to let loose after work? With our nationwide network of health and fitness facilities, there are no limits.
The kasasi Innovation Day takes place every 6 weeks. Our software developers start the day with breakfast together and then brainstorm what can be done to further optimise the kasasi platform.
Free time and relaxation are important - that's why you benefit from an extended holiday policy at kasasi. You have 30 days of annual leave per year.
Do you need a change of scenery? No problem, just switch between our two locations: Kempten and Hamburg. The choice is yours.
State-of-the-art hardware is an important prerequisite for you to be able to do outstanding work. We're happy to let you choose which hardware you want to work with.
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Bewirb Dich jetzt per E-Mail an bewerbung@kasasi.de gerne unter Angabe Deiner Gehaltsvorstellung sowie des frühestmöglichen Eintrittstermins. Wenn uns Deine Bewerbung überzeugt, werden wir uns spätestens innerhalb von einer Woche bei Dir melden, um ein persönliches Kennenlernen zu vereinbaren. Denn mit einem offenen Gespräch fängt bei uns alles an.
Dein direkter Kontakt für Deine Bewerbung
Laura Sturm +49831 5123433-14 bewerbung@kasasi.de